Política de envío
We aim to get your Shnuggle products to you quickly and safely. Here's everything you need to know about delivery.
Delivery options and costs
| Destination | Delivery cost | Estimated delivery time |
|---|---|---|
|
United Kingdom & Republic of Ireland (excluding Scottish Highlands) |
FREE on orders of £50 or more £6.50 on orders under £50 |
Up to 7 working days |
| Rest of Europe | £10.00 | Up to 11 working days |
- Free delivery is based on your order total after any discounts, not including delivery. Free and paid delivery use the same service, so your order arrives just as quickly either way.
- Delivery times are estimates in working days (Monday to Friday, excluding bank holidays) from when your order is dispatched. Orders usually ship the next working day.
- Scottish Highlands and Channel Islands: these areas aren't covered by the rates above. Please email us at hello@shnuggle.co.uk before ordering and we'll let you know your options.
- Outside the UK and EU: if your order is going to a country outside the UK and EU, your local customs may charge import duties or taxes on delivery. These are your responsibility.
Your delivery cost is always shown at checkout before you pay.
Order processing
- Friday orders: orders placed after 12 noon on a Friday may not be dispatched until the following Monday.
- Whole orders only: we send your order in one go. If an item is out of stock or delayed, we'll hold your order and dispatch everything together once it's all available. If this means a delay, we'll let you know, and you can cancel for a full refund if you'd rather not wait.
Keeping you updated
- You'll get an order confirmation email as soon as you've placed your order.
- When your order is dispatched, we'll send a shipping confirmation email with courier details and tracking, where available.
On delivery day
- Available courier options are shown at checkout, based on your order's size and weight.
- Your order may arrive in more than one parcel to keep everything safe in transit.
- Deliveries usually take place Monday to Friday, between 7am and 6pm. We can't guarantee a specific time.
- Some deliveries may need a signature, unless the item fits through your letterbox or you've chosen a safe place.
Please check your parcel when it arrives. If anything is damaged or missing, let us know as soon as possible. You'll find what to do in our Returns & Refunds Policy.
Where we deliver
- We can't deliver to P.O. Boxes.
- UK shipping agents: if you ask us to deliver to a UK shipping agent, your order becomes your responsibility once it's delivered to the agent's address. Any replacement parts under our guarantee can only be sent to that same UK address.
Delays and responsibility
We do our best to meet our estimated delivery times, but sometimes delays happen. If your order is going to be significantly late, we'll let you know. If we haven't delivered within 30 days of your order (or by a delivery date we've agreed with you), you can cancel and we'll refund you in full.
Your order is our responsibility until it's delivered to you, to a safe place you've chosen, or to someone you've asked us to deliver to. If it goes missing in transit, just get in touch and we'll put it right.
For more on cancelling or returning an order, including when delivery charges are refunded, see our Returns & Refunds Policy. For full details of our responsibilities, see our Terms of Service.
Questions about delivery? Email us at hello@shnuggle.co.uk and we'll be happy to help.