1. The Contract Between You and Shnuggle
When you place an order with us, you will receive an email acknowledging receipt of your order. This email confirms that your order has been received but does not constitute acceptance. A contract between you and Shnuggle Ltd is formed only when we dispatch the product(s) to you.
We reserve the right not to accept your order for reasons including but not limited to:
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The product being out of stock.
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Inability to obtain authorisation for your payment.
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Errors in pricing or product description.
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Eligibility issues as outlined below.
2. Right to Cancel (UK & EU Customers)
As a consumer, you have the right to cancel your order within 30 days of receiving your goods, without giving a reason. This is in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and applicable EU consumer protection legislation.
To cancel, please notify us in writing via email or use our returns form within the cancellation period. Returned items must meet the conditions outlined in our Returns Policy.
Please note: Refunds will be processed once returned goods are received and inspected. You may be responsible for return postage unless the item is faulty or incorrect.
3. Customer Responsibilities
By placing an order on our website, you confirm that:
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You are legally capable of entering into binding contracts.
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You are at least 18 years of age.
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You have provided accurate and current information including your name, email address, delivery address, phone number, and payment details.
4. Governing Law
These terms and your use of the website shall be governed by and construed in accordance with the laws of Northern Ireland, and any disputes will be subject to the exclusive jurisdiction of the courts of Northern Ireland, unless otherwise required by mandatory consumer laws in your country of residence.