This information is for customers who ordered a Shnuggle Folding Bath Stand Before 6th February 2022. If your bath stand already has a fabric webbing safety strap - you do not need to take further action.
As safety is our number one concern we have designed an additional safety strap that can be easily fitted to the bath to prevent the risk of the baby falling from the product.
If you own a Shnuggle Folding Bath Stand, please stop using the product immediately and order a free safety strap using the following link:
ORDER SAFETY STRAP
Full instructions on how to fit the strap are included, but you can also view a fitting video here:
To contact Shnuggle regarding this safety notice email email@example.com for a quick response, or call us during office hours.
We have taken this voluntary action to ensure the safety and wellbeing of our customers and apologise for any inconvenience.
For customers outside of the EU please email firstname.lastname@example.org
Frequently Asked Questions
Q: What’s the problem?
A: We have learned if the Bath is fitted incorrectly to the stand, there is a risk the bath can fall from the stand. The new safety strap will prevent this.
Q: Is the stand safety tested?
All Shnuggle products are independently tested at UKAS accredited test labs, to all required safety standards. The Folding Bath Stand must meet EN 17072:2018.
- First test by SGS France in 2019 - First Test Certificate
- Second Test by CTI 2021 - Second Test Certificate
- Important clauses from EN 17072:2018 - Clause Summary
- Optional further testing; safety strap tested to 40kg for 72 hours without damage.
Q: My product appears to be okay. Can I continue to use it?
A: No, customers should stop using the stand immediately and visit our website link above to order a free ‘Safety Strap’ which includes instructions on how to fit the strap.
Q: What should I do if I experience problems?
A: Stop using the bath stand immediately. You are still able to use the Shnuggle baby bath safely without the stand. Please contact us for support on the contact details above.
Q: Which model(s) are on the product safety alert?
A: All Folding Bath Stands with the SKU: SHN-BTH-FST2. If you have this bath stand, please follow the link to our safety alert webpage which will allow you to order a safety strap for the bath stand.
Q: Are there any other brands involved?
A: No, Shnuggle are the manufacturer of the bath stand. Please use the link provided to order your safety strap on our website.
Q: What do I do next?
A: Stop using the bath stand until you can receive a free strap to be used with the bath stand. Please follow the link provided to order the free strap which will be sent out directly.
Q: I no longer have the receipt for the product. Can I return it or claim the free strap?
A: You do not need any proof of purchase to receive the free strap. This will be sent free of charge along with additional safety literature to ensure the safe use of the bath stand.
Q: Does the stand still fold?
A: Yes, the safety strap does not affect the operation of the bath stand in any way.
Q: Is it safe to buy a new Folding Bath Stand?
A: Yes, we now include the safety strap as standard in all new purchases of the Bath Stand.
Q: Can I keep using the Shnuggle Bath
A: Yes, the Shnuggle bath is unaffected and can continue to be used. Stop using the stand until the safety strap is fitted.